How to Improve Your Client Onboarding Process This Year
Creating a system for onboarding clients is one of the most important aspects of your business. It’s the first time that you’re making an impression. Having a disorganized client onboarding process can...
View ArticleWhat to Do When People Want to Pick Your Brain
People ask to pick my brain all the time. If you’re seen as a sought-after expert in your field, people probably want to pick your brain too. While it’s flattering at first, at some point it becomes...
View Article3 Things to Include In Your Client Onboarding
Part of making sure you get paid is retaining current clients. After all, it’s easier (and cheaper) to retain clients than it is to find a new one. While the overall experience of your service will...
View ArticleHow to Turn Clients and Customers Into Repeat Business
Every small business owner wants repeat business. Even if you’re all about the hustle, it requires a ton of active work to constantly pitch your products and services to others. Having some repeat...
View ArticleRelieve CRM Pressures: The Ultimate CRM Software Guide
Unfortunately, due to the volatile and oversaturated markets, businesses are often under a lot of pressure. Ensuring a stable revenue stream for small and medium-sized businesses in this landscape is...
View ArticleThe Right Way to Engage With Your Customers
Whether you’re an influencer, a freelancer, or a small business owner, you have an audience. The people who follow you on social media, who’re on your email list, who come to your events (online or...
View Article3 Steps That Will Lower Your Cybersecurity Risk
It’s a common misconception: Having a ton of the latest technology is the solution to all of your cybersecurity challenges (which are likely to only get worse this year and beyond). Just throw more...
View ArticleFinancing: Creating a New Revenue Stream Without More Customers
The majority of businesses focus on two objectives to scale revenue: customer acquisition and the introduction of additional products and services. While there’s nothing wrong with that strategy, many...
View Article3 Ways a Cloud Contact Center Can Help Your Company Grow
A cloud contact center is the meeting place between customers and your company. This touchpoint forms a vital layer of your business. It does not just create first impressions. It also helps to...
View ArticleAutomation Tools You Can Leverage to Secure Global Success
The future of global trade depends on automation tools, and any company eyeing international expansion must invest in this technology. Artificial intelligence, in particular, is transforming...
View ArticleIs the Customer Always Right? 4 Reasons That Thinking Is Wrong
One of the basic tenets of business has long been that the customer is always right. As the lifeblood of any business, the people behind the money that pays a business’s bills are its top priority....
View ArticleDealing with Difficult Clients: How to Know When Enough Is Enough
As a business owner, you strive to be professional at all times. You’re polite and courteous in all of your business dealings, always providing the best possible customer service. You do this because...
View Article5 Keys for Successful Customer Service
If you want your business to survive, you need to take care of your customers. A reputation for poor customer service gets around — and you don’t want to be the subject of those types of rumors. As you...
View Article25 Ways to Get Your Customer to Pay You More
It’s a simple rule of business- when making a purchase; a customer will always look for the cheaper option, right? Wrong. Here are 25 reasons how you can get your customer to pay you more for your...
View ArticleHow to Use Social Media to Provide Better Customer Service
When it comes to taking care of your business, one of the keys is making sure that your customers are satisfied. Successful customer service is essential, and one way you can improve your ability to...
View ArticleThe Customer ISN’T Always Right
One of the things we hear regularly in our culture is that “the customer is always right.” It’s a customer service mantra designed to focus on making the customer happy at all costs. While it’s good...
View ArticleHow To Respond to Negative Reviews About Your Business
Try all you might, but you’re going to receive a negative review – no matter what industry you’re involved in. I know it stings. But don’t take it personally. It’s just the world we live where...
View ArticleHow to Show Gratitude for Your Customers
As Thanksgiving approaches, ringing in the holiday season, it’s a good time to think about how you can show gratitude for your customers. After all, without their business, you wouldn’t be able to...
View ArticleShould You Publicly Share Your Freelancing Rates On Your Website?
In the freelance community there is often times a debate about whether or not freelancers should publicly share their rates online. The truth is there are many answers to this question with different...
View Article3 Instances When You May Need to Fire a Client
One of the best things about running a freelance business is the ability to fire a client if they aren’t working out. When you run your own business you can pick and choose who to work with, and...
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